Marketing Co-ordinator

The London Symphony Orchestra’s Marketing team drives ticket sales and grows audiences for the Orchestra – in the concert hall and digitally – and raises the profile of the Orchestra around the world. You’ll be joining a team of eight, who work across marketing campaigns, audience development, digital communications, editorial, design and audience insight.

The LSO’s two Marketing Co-ordinators play a key role in the department, sharing responsibility for promoting LSO and LSO St Luke’s concerts, creating marketing communications, and managing guest lists and ticketing for LSO events. This role also has an editorial focus, playing a role in the production of over 50 concert programmes a year, and creating content for the website and other channels.

Key responsibilities

Concert Marketing & Audience Development

• Planning and delivering marketing campaigns for half of the LSO’s 50 concerts at the Barbican each season, and for BBC Radio 3 Lunchtime Concerts at LSO St Luke’s.
• Creating engaging marketing communications, including emailing and mailing campaigns, promotional print and digital content.
• Briefing the LSO’s Graphic & Digital Designer and media buying agency on print and advertising campaigns.
• Supporting wider departmental initiatives to reach new audiences, including Half Six Fix and Wildcard tickets.
• Creating strategies to engage the local community in events at LSO St Luke’s and at the Barbican.

LSO St Luke’s

• Acting as the central point of contact for LSO St Luke’s Marketing, attending fortnightly meetings and responding to enquiries.
• Producing LSO St Luke’s marketing materials, including posters, email campaigns, plasma slides and brochures.
• Ensuring that public third-party events are listed accurately on the LSO website.

Box Office & Ticketing

• Overseeing tickets for staff, guests and artists for half of the LSO’s Barbican concerts, working alongside the Marketing & Digital Co-ordinator.
• Liaising with the Box Office, Development team and Press to manage guest lists and seat holds.
• Working on LSO Guest Ticket Desk at Barbican concerts (on a rota).

Editorial & Digital Content

• Working alongside the Marketing Manager to collate drafts of LSO concert programmes, working with external writers and editors as required
• Circulating drafts of concert programmes; correcting proofs; and preparing artwork for print.
• Overseeing programme freesheets for BBC Radio 3 Lunchtime Concerts at LSO St Luke’s: commissioning programme notes, circulating proofs, and printing.
• Liaising with tour promoters to ensure LSO materials in tour programmes are accurate and up-to-date.
• Creating content for the LSO website and social media channels, including articles, videos and interviews.
• Updating the LSO and Barbican websites as required.

Other

• Overseeing the Marketing Assistant in their concert marketing, programmes and LSO St Luke’s tasks.
• When required, answering phone calls to LSO Reception and monitoring the Reception inbox.
• Actively seeking to implement the LSO’s Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both yourself and others when carrying out your duties.
• Actively seeking to implement the LSO’s Equal Opportunities Policy and the objective to promote equality or opportunity in relation to the duties of the post.
• Any other duties as may reasonably be required.